Category: Customer Service

Performance Management in Customer Service Delivery: Key Elements for Organizational Management Performance management is essential in improving customer service delivery as it reviews how staff are doing currently and therefore highlights what can be done to make the delivery better. The purpose of a performance management policy is to review how staff are performing. This…

Customer Service Evaluation Essay Introduction: In this assignment, there is going to be a discussion about a few contrasting businesses. The contrasting businesses that I have chosen are Tesco and Mcdonald’s. There are multiple reasons why I have selected these businesses, the reasons for me selecting Tesco are because I do regularly shop there with…

Shopping Mall Essay Shopping activity had been recognized as a simple buying behavior for decades until the cognitivist approach was introduced and presented shopping as a complex array of feelings and experiences (Csaba & Askegaard, 1999). Shopping malls can be perceived as organized spaces that comprise not only shopping activities but entertainment and social activities…