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Training vs. Patient Care Conflict in a Clinic
Introduction
The Pediatric Department in a large outpatient clinic is responsible for diagnosing, treating, and helping to prevent diseases or injuries of children. The Executive Director of the clinic stated that staff should not take time away from their patient care roles to attend the managers monthly training session, which usually lasts three hours. As a manager of the department and a coach for our pediatricians, I believe that these training sessions are essential for doctors to stay abreast of the medical tendencies and new practices. Moreover, such meetings spur positive team atmosphere and cohesion, so we cannot give up our usual training practice.
Main Factors of Conflict Prevention
When workers are well-trained and well-motivated, they need less supervision and control, so maintaining their competence level is of primary importance for a manager (Liebler & McConnell, 2016). The unity of the team has been perceived as one of the critical factors of successful performance over the past years. Therefore, training sessions are beneficial in terms of two key factors simultaneously team harmony and high efficiency.
I suggest organizing two training session per month with one-half of pediatricians attending the first one and the other half attending the second session. I also suggest reducing the time of a meeting since there will be fewer participants at each one of them. Therefore, when half of our pediatricians are busy at a two-hour training, the other half would be at their patient care roles performing their everyday duties, and then they will rotate. Admittedly, it will take more of the managers time to train them, but this practice is vital for their competence and team spirit.
Conclusion
To summarize, I believe that splitting up a traditional three-hour training session into two meetings lasting two hours each is the best way to meet the Executive Directors requirement. It will allow maintaining a high level of knowledge and positive team spirit of pediatricians without the detriment to their working routine. Although two sessions will take up more of the coachs time, it will simultaneously reduce doctors being absent from the workplace.
Reference
Liebler, J. G., & McConnell, C. R. (2016). Management principles for health professionals. Burlington, MA: Jones & Bartlett Learning.
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